We aim to process and dispatch all orders within 48 hours excluding weekends and public holidays from Melbourne.
If your order contains one or more pre-order items, it will be shipped as one package after the restock date, unless additional payment is made for extra shipping.
Hatnim uses Auspost, Sendle and TransDirect.
At this stage, we cannot ship to parcel collection points. Please enter a street address.
Domestic delivery may take 1 to 10 business days depending on your location.
You will receive a tracking number and link via email when your order is shipped.
Your delivery will be sent with Authority to Leave (standard shipping). If you do not wish your item to be left unattended, please select Signature on Delivery service (temporarily unavailable due to Covid-19).
We offer free shipping on all orders over $150
and a flat rate of $9.50 on all orders under $150.
If your purchase fits into a small satchel (e.g. one bucket hat or bibs or hair accessories),
you have the option of selecting "Small satchel"delivery with authority to leave for $5.
If you are unsure if your order would fit in a small satchel,
please get in touch with us before placing your order.
Please contact us for international shipping.
RETURN & EXCHANGE POLICY
At Hatnim, we ensure high standard quality and packing of our products. If you unfortunately receive a damaged or faulty product, please contact us within 2 days of receiving the product and we will arrange a replacement or a refund. The product must be unused or unworn and in original packaging.
Unfortunately, we cannot offer refunds on change of mind. However, if you require a change of size or design, please get in touch with us to arrange a replacement at your own expense for return shipping.